Automation of field worker routing is a key aspect of modern business. In a rapidly changing market and high competition, companies strive to optimize processes, improve customer service, and reduce costs. This article discusses how modern technologies help automate the routes of field agents, increasing their efficiency and overall company performance.
Problems with Traditional Routing:
Traditionally, routes for merchandisers and other field employees are manually planned by supervisors or managers, taking up to 30% of their work time. However, such manual routes are rarely optimal, as they do not consider many criteria such as schedules, territory features, points of sale, and employee workload. Inefficient routing affects the number of points visited, coverage breadth, and company expenses.
WiseRep CRM Tools for Automating Field Worker Routing:
- WiseRep PRO: A mobile application for sales representatives and merchandisers, integrating with major business platforms like 1C, SAP, Bitrix24, Microsoft Power BI, and using APIs. WiseRep PRO enables effective management of field employees, planning trips, analyzing workloads, and simplifying order processing on-site.
- WiseRep SUPER BETA: A cloud-based application accessible through a browser, intended for sales representatives and merchandisers. It offers limited functionality but allows convenient online work with data.
- WiseRep PRO CLOUD: An extended version of WiseRep PRO with custom settings and adaptations to client requirements, including a mobile application for sales representatives and merchandisers and a separate application for supervisors.
Advantages of WiseRep CRM:
- Extended Phone Battery Life: WiseRep ensures efficiency through quality software and automatic data optimization.
- Security: The system provides fully secure connections and access verification.
- Offline Functionality: The application can function fully without the internet, saving information in memory and synchronizing with the base later.
- Flexible Customization: WiseRep can be adapted for offline and online retail in various business sectors.
